If you are no longer able to make your escape room booking time, please contact us through via WhatsApp or phone call at +6018-3634862 at the earliest possible time.

For cancellations/ rescheduling requests more than 24 hours away from scheduled session, LOST will assist to either
(1) Reschedule to a new session with no extra cost
(2) Cancel the session and provide a full refund

For last minute cancellations/ rescheduling requests less than 24 hours away from scheduled session, no refunds or rescheduling will be allowed

No refunds or rescheduling will be allowed for no shows or late arrival.